MVMI Ltd., as the member company of MVM Group, entered the Hungarian IT services market in 2005. The main objective of MVMI Ltd. is to provide high-level IT services to the other member companies. The company organises and operates its IT services in accordance with the ITIL recommendations used worldwide. It has developed Service Level Agreements (detailed service descriptions), and it has worked out and implemented the exact measuring and reporting system of the service levels so that thus it could provide high-standard, measured, stable and transparent services to its customers.
The service portfolio of MVMI Ltd., which is based on the most up-to-date technological services, includes all the IT services that can be required by any organisation for administrative purposes.
The most important services provided by MVMI are as follows:
- Service Desk
- IT utility-type services (e.g.: e-mail, internet, printing, desktop services, etc.)
- Services of IT applications (e.g.: SAP)
- Electronic document management
- Software and hardware procurements
The two important pillars of providing professional services are the highly qualified experts and the upto-date infrastructure with high availability. MVMI Ltd. now has a staff of nearly 150 highly-qualified experts.
The year 2007, when the company’s ISO 9001 based quality management system was successfully certified, was an important milestone in strengthening the company’s commitment to quality. As a proof of its commitment to environmental protection the company introduced the ISO 14001 environmental management system.
In the services portfolio IT security is considered a top priority issue. Compliance with the safety requirements is continuously being monitored by a number of client companies in the form of operative control and independent audits. In 2009, the company introduced an ISO 27001 information security management system and had it certified.
As the central IT service provider of the MVM Group, MVMI Ltd., has all the necessary experience, a reliable circle of subcontractors trusted by the market, and partners with appropriate project management and consultation expertise, that are required for successfully outsourcing the IT services of any organisation, providing and developing new services.